Home / Services / Platform Management
Your Dedicated Backend Team

We run your store
so you don't have to

Running a website is not a one-time job. Products change, prices update, campaigns launch, customers ask questions, and platforms evolve. We take all of that off your plate.

Ecommerce Management

Your dedicated store operations team

A fully managed ecommerce service where we act as your dedicated backend team. We handle day-to-day store operations, product updates, customer issues, performance tracking, and strategic growth.

Who Is This For?

  • Brands selling on Shopify or WooCommerce without an in-house operations team
  • Businesses scaling fast and needing reliable backend support
  • Store owners tired of juggling operations, customer issues, and content updates
  • Companies that want structured reporting and strategic input, not just task execution

What We Manage

1,000+
Products managed per month on Pro
Daily
Stock & price updates on Growth & Pro
200
Customer tickets resolved on Pro
Both
Shopify & WooCommerce supported

Save up to 10% on quarterly billing and up to 20% on yearly billing.

View Pricing Plans →
Pricing

Simple, transparent plans

Choose the plan that fits your store size and support needs. All plans include campaign planning and can be upgraded at any time.

🇱🇰
Sri Lanka
LKR — Sri Lankan Rupee
🇦🇪
UAE
AED — UAE Dirham
🇦🇺
Australia
AUD — Australian Dollar
🌍
Global
USD — US Dollar
Starter
Starter

Ideal for smaller stores with straightforward management needs.

LKR 29,900 / mo
  • 100 Product uploads / optimisations
  • 2 Store changes per month
  • Campaign planning
  • 2× weekly stock & price updates
  • Monthly performance report
  • Basic SEO optimisation
  • Customer issue resolutions
  • Query management
  • Strategic planning
  • P&L statement & reconciliation
Get Started
Pro
Pro

High-volume stores needing daily support, advanced SEO, and full strategic input.

LKR 149,900 / mo
  • 1,000 Product uploads / optimisations
  • 30 Store changes per month
  • Campaign planning
  • Daily stock & price updates
  • Daily performance report
  • Advanced SEO optimisation
  • 200 customer issue tickets
  • Query management included
  • Advanced strategic planning
  • Monthly P&L & reconciliation
Get Started

Need something outside these plans? Let's talk and we'll put together a custom package.

What's Included

Everything that keeps your store running

Every task we handle is designed to either increase revenue, reduce friction, or protect your brand.

📦
PDP Optimisation & Upload
Starter Growth Pro

Your product detail pages are the engine of your store. We optimise and upload products with conversion-focused titles, descriptions, images, pricing, and tags. Every product is search-friendly and ready to sell.

🎨
Store Optimisation
Starter Growth Pro

We continuously improve your store's user experience, layout, and performance. This includes updating banners, navigation, homepage sections, collection pages, and any design or functionality changes you need.

🚀
Campaign Planning
Starter Growth Pro

We plan and prepare your store for campaigns: seasonal sales, flash deals, product launches, and promotional events. This includes discount codes, banners, scheduling promotions, and coordinating across your marketing channels.

🎧
Customer Issue Resolutions
Growth Pro

We handle customer-reported issues: broken links, order problems, product display errors, checkout issues, and platform bugs. Tickets are resolved with defined SLAs — 50 tickets on Growth, 200 on Pro.

💬
Query Management
Pro

We manage customer queries through your store's contact forms and live chat. We respond, escalate, and resolve, keeping your customers informed and satisfied. Also included on any plan if your website was built by ecomit.

📊
Performance Reports
Starter Growth Pro

Detailed reports covering sales, traffic, conversion rates, average order value, top-performing products, and campaign results. Monthly on Starter, bi-weekly on Growth, and daily on Pro.

🔍
SEO Optimisation
Starter Growth Pro

Basic SEO covers on-page fundamentals: meta tags, product titles, alt text, and URL structure. Advanced SEO on Pro includes keyword strategy, competitor analysis, content optimisation, and ongoing ranking improvements.

🗺️
Strategic Planning
Growth Pro

We go beyond execution and help you plan ahead: reviewing performance data, identifying growth opportunities, planning promotional calendars, and making recommendations on product, pricing, and positioning.

🔄
Stock & Price Updates
Starter Growth Pro

We keep your inventory and pricing up to date. Whether it's a new shipment, a price change, or a clearance update, we handle it on your schedule. 2× per week on Starter, daily on Growth and Pro.

💰
P&L Statement & Reconciliation
Growth Pro

We reconcile your platform transactions, payment gateway settlements, COD collections, and fees to produce accurate monthly P&L statements. Know exactly where your money is coming from and where it's going.

How It Works

Up and running from day one

A smooth onboarding process so we're fully operational before your first billing cycle ends.

01

Onboarding

We audit your store, get access, and align on priorities and workflows.

02

Operations Begin

Daily and weekly tasks run on schedule from day one, no delay.

03

Regular Check-ins

We sync with you on performance, upcoming campaigns, and priorities.

04

Reporting

You receive structured reports on your plan frequency. No chasing us for updates.

05

Ongoing Optimisation

We continuously improve based on data, platform changes, and your feedback.

Static Web Management

Your website, always fresh and fast

Outdated content, broken links, slow load times, and stale visuals all chip away at your credibility. We manage your static website so it always looks sharp, loads fast, and reflects your latest information.

Content Updates

  • Text, image, and media updates across any page
  • New page creation or removal
  • Blog post publishing and formatting
  • Event, news, and announcement updates

Design & Layout Changes

  • Banner and hero section updates
  • Section additions or rearrangements
  • Typography and colour adjustments
  • New components or layout tweaks

Technical Maintenance

  • Plugin and CMS updates (WordPress, etc.)
  • Security patches and vulnerability monitoring
  • SSL certificate renewal
  • Broken link checks and fixes
  • Regular backups

Performance Monitoring

  • Page speed checks and optimisation
  • Uptime monitoring
  • Core Web Vitals tracking
  • Mobile responsiveness checks

SEO Maintenance

  • Meta tag and description updates
  • Image alt text optimisation
  • Sitemap and robots.txt management
  • Google Search Console monitoring

Who Is This For?

  • Business websites that need regular content updates without a developer on call
  • Professionals and creatives who want their portfolio kept fresh
  • Companies whose marketing team creates content but needs someone to publish and manage it
  • Anyone who built a website and now needs it properly maintained

Flexible Pricing

Every website is different. Pricing depends on your platform, size, and how frequently you need updates. Talk to us and we'll put together the right plan for you.

Get a Custom Quote →

Also Have an Online Store?

We manage ecommerce stores with structured monthly plans including daily operations, reconciliation, and strategic reporting.

How It Works

Simple, hands-off management

01

Audit

We review your current site and document its structure and existing issues.

02

Access Setup

We connect securely to your CMS, hosting, and relevant tools.

03

Ongoing Management

Updates handled via a shared task system or direct requests from your team.

04

Monthly Check

Performance review and a summary of all changes made that month.

05

Proactive Fixes

We flag and fix issues before they affect your visitors or your rankings.

FAQ

Common questions about platform management

Can't find your answer? Reach out and we'll get back to you within 24 hours.

Ask Us Anything
It comes down to scale. Starter is ideal for smaller stores with straightforward needs. Growth suits stores with more products and customer activity. Pro is for high-volume stores that need daily support, advanced SEO, full reconciliation, and strategic input.
Yes. You can upgrade at any time. We'll prorate the difference and transition you smoothly with no disruption to your ongoing operations.
Yes, we manage both platforms. Our team is experienced with Shopify's admin and Liquid framework as well as WordPress and WooCommerce's plugin ecosystem.
If we built your website, we already have the full technical context to handle queries efficiently. If we didn't build your store, Query Management is included from the Pro plan onwards.
We set up a simple shared task board during onboarding. You drop in requests, we execute. No back-and-forth needed, and everything is tracked and time-stamped.
Monthly plans have no lock-in. Quarterly and yearly plans offer discounts in exchange for the commitment period. You can always pause or upgrade with notice.
Ad-hoc work beyond your plan is quoted separately. We always get your approval before proceeding, and we'll flag when you're approaching your plan limits so there are no surprises.
Ready to Hand Off the Work?

Let us manage your store
while you focus on growth

Let us manage your website so you can focus on what you do best. View the plans above or talk to us and we'll recommend the right fit.