At E COM IT (PVT) LTD, we are committed to delivering high-quality eCommerce solutions and services that meet our clients’ expectations. As a service-based business, we do not offer physical or digital products for sale. Instead, we provide customized consulting, development, and support services tailored to each client’s business goals.

1. Nature of Services

All our deliverables are service-based, such as eCommerce strategy consultation, web development, platform management, and related support. Once services are initiated, our team commits time, effort, and resources to each project.

2. Refund Eligibility

Refunds are not guaranteed and will only be considered under the following conditions:

  • The client is genuinely dissatisfied with the quality or outcome of the service delivered.
  • A formal review and mutual discussion take place between the client and the E COM IT team.
  • It is determined that E COM IT (PVT) LTD has not fulfilled the agreed scope of work or expectations as outlined in the service agreement or project brief.

If it is mutually agreed that the service was not delivered as promised, we will proceed with a fair and reasonable refund process.

3. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

  • The client changes their mind after services have been rendered or significantly initiated.
  • The dissatisfaction is due to delays or issues caused by incomplete or unclear client inputs.
  • The service has been used, implemented, or deployed by the client.
  • The client fails to communicate project requirements, approvals, or feedback in a timely manner.

4. Requesting a Refund

To request a refund, please send a detailed explanation of your concern to:

📧 hello@ecomit.lk
📞 +94 76 261 261 3

Our team will review your request within 5–7 business days and schedule a call or meeting to discuss the matter. If a refund is deemed appropriate, it will be processed within 14 business days of agreement.

5. Final Decision

E COM IT (PVT) LTD reserves the right to make the final decision on all refund matters. Our aim is to ensure fairness while upholding the integrity of our services and the efforts invested in every project.

6. Need Help?

We believe in transparency and building long-term partnerships. If you have any concerns or need support, please don’t hesitate to reach out. We’re here to help.